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¡iWhat is A Customer¡j Customers are the most important people. They are not dependent on us. We are dependent on them.

       Customers are not an interruption of our work, they are the purpose of it.

       We are not doing them a favor by serving them, they are doing us a favor by giving us an opportunity to do so.

       They are not an outsider to our business, they are part of it.

       They are not cold statistics ¡V names on file cards or ledger sheets. They are flesh and blood, human beings with biases, prejudices, feelings and emotions like our own.

       They are not someone to argue with. Nobody ever won an argument with a customer.

       They are people who bring us their wants. It is our job to fill them profitably ¡V to them and to ourselves.